Shipping policy

Hair Products is an Australian online store specialising in haircare and styling products.

We aim to process orders within 2 Business Days. Orders are fulfilled and dispatched from several warehouse locations across Australia.

We deliver throughout Australia and New Zealand.

Please check your delivery address and contact information carefully before placing your order.

Postage & Delivery

Postage charges are calculated according to the weight of your order and displayed at checkout.

Available delivery services and estimated delivery timeframes depend on your location and selected service.

Delivery timeframes are estimates only.

New Zealand

We deliver to New Zealand with postage calculated according to order weight.

Available services and charges are displayed at checkout.

Prices are shown in Australian Dollars (AUD).

Customers are responsible for any applicable New Zealand customs duties, taxes or import charges.

Failed Delivery

Where delivery cannot be completed because of incorrect or incomplete delivery information, access issues, failure to collect the order or another circumstance outside our control, the order may be returned to us.

Applicable return postage costs and a 25% restocking fee may be deducted from any refund.

If you ask us to resend the order, a redelivery charge will apply. The 25% restocking fee does not apply to reshipped orders.

Missing or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, please contact us within 45 days of the order date.

If your order arrives damaged, please provide your order number and photographs or a short video showing the damage.

customers@hairproducts.com.au

Where additional delivery protection or cover is available, the applicable option and cost will be displayed at checkout.